Ooredoo Kuwait Announces Job Vacancies across its business, finance, human resources, marketing, technology, retail and customer-care departments. The vacancies include positions for experienced professionals, team leaders, customer-service staff, finance specialists, marketing professionals and technology experts.

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The available positions are based in Kuwait City and are offered on a full-time, permanent basis. Candidates with relevant academic qualifications, professional experience and the required technical or managerial skills can explore the opportunities through the company’s official careers portal.

The listed vacancies include Team Leader – B2B Collection, Senior Manager – Learning & Talent Management, Senior Specialist – Marketing & Communication, Support Staff – Retail Store, Senior Specialist – Financial Forecasting, Executive – Retail Store, Support Staff – Call Center, Senior Executive – Help Desk and Senior Engineer – Demand & Delivery Management.

1. Team Leader, B2B Collection – Fixed Services / Phono Subsidiary

Closing date: November 30, 2026

Vacancy ID: VAC9951
Department: B2B
Location: Kuwait City
Job Type: Full Time – Permanent

Ooredoo Kuwait is recruiting a Team Leader for its B2B Collection team, under its Fixed Services/Phono subsidiary. The successful candidate will oversee collection activities, support team members and work towards achieving the company’s collection targets.

Key Responsibilities

• Work towards achieving individual collection targets.
• Complete all required system actions and regularly update the database.
• Establish monthly collection targets for the team.
• Develop and implement monthly and quarterly collection plans to improve cash flow.
• Supervise and support B2B collection team members to improve collection performance.
• Coordinate with Finance, Sales and IT departments to resolve customer and system-related issues.
• Review and monitor ageing reports monthly, with the objective of reducing bad debts.
• Prepare daily, monthly and quarterly collection analysis reports.
• Keep up to date with developments and innovations relevant to the field.

Qualifications and Experience

Applicants should have a bachelor’s degree or diploma in Business or a related discipline from a recognised tertiary institution.

Candidates should also possess:

• Three to four years of relevant experience in customer service and/or administration.
• Good negotiation skills.
• Fluency in spoken and written Arabic and English.
• Team leadership and coaching abilities.
• Experience in recovery plans, workout plans or debt collection.
• At least two years of supervisory-level experience.
• Ability to work in a multicultural and multinational environment.
• Knowledge of MS Office.
• Good understanding of telecommunications products, services and procedures.
• Strong knowledge of billing systems.

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2. Senior Manager, Learning & Talent Management

Closing date: November 1, 2026 – verify availability

Vacancy ID: VAC9947
Department: HR and Administration Services
Location: Kuwait City
Job Type: Full Time – Permanent

Ooredoo Kuwait has listed a senior management opportunity for the position of Senior Manager – Learning & Talent Management. The role focuses on developing the company’s learning, talent and leadership strategies to strengthen workforce capabilities and support current and future business priorities.

Key Responsibilities

The Senior Manager will be responsible for developing and implementing an organisation-wide learning and capability strategy aligned with business priorities.

Major responsibilities include:

• Develop and execute learning and workforce capability strategies.
• Work with business and HR leaders to identify essential skills and performance gaps.
• Lead skills inventories, skills-gap analysis, reskilling and upskilling initiatives.
• Develop role-based learning and capability pathways.
• Promote continuous learning and equal access to professional development opportunities.
• Manage talent reviews, succession planning and high-potential employee frameworks.
• Strengthen succession coverage and leadership readiness for important positions.
• Develop career pathways and internal mobility programmes.
• Provide talent-related insights and recommendations to executive management.
• Design leadership development programmes for different management levels.
• Lead executive assessments, coaching and individual development planning.
• Manage learning management systems and digital learning platforms.
• Use people analytics and skills intelligence to identify development priorities.

Qualifications and Experience

Applicants must have a bachelor’s degree in Human Resources, Organisational Development, Business, Psychology or a related discipline.

A master’s degree or postgraduate qualification in a relevant field is preferred. Professional certifications such as CIPD, SHRM, ATD, recognised coaching qualifications, psychometric assessment or change-management accreditation will also be an advantage.

Candidates should have:

• 10 to 12 years of progressive relevant experience.
• At least four to five years of experience leading a learning, talent or organisational-development team.
• Strong experience in learning and talent strategies.
• Expertise in succession planning, leadership development, coaching and talent assessment.
• Experience with digital learning platforms and people analytics.
• Knowledge of responsible AI applications, data privacy and HR governance.
• Strong budget, vendor and contract-management skills.
• Excellent written and spoken English; Arabic is an advantage.
• Strong communication, presentation, consulting and stakeholder-management abilities.
• High ethical standards and the ability to handle confidential employee information.

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Note: The supplied vacancy details list November 1, 2026, as the closing date. Candidates should check the official portal to confirm whether applications are still being accepted.

3. Senior Specialist, Marketing & Communication

Closing date: November 30, 2026

Vacancy ID: VAC9943
Department: B2B
Location: Kuwait City
Job Type: Full Time – Permanent

Ooredoo Kuwait is inviting applications for the position of Senior Specialist – Marketing & Communication. The role involves developing marketing strategies, managing brand communication, conducting market research and strengthening customer engagement.

The successful candidate will contribute to the company’s marketing activities by developing effective campaigns, creating promotional content, coordinating events and ensuring consistent brand communication across different platforms.

Key Responsibilities

• Develop, manage and execute marketing plans aligned with business objectives.
• Conduct market research and competitive benchmarking.
• Identify new market opportunities and analyse campaign performance.
• Prepare engaging messages for advertisements, articles and press releases.
• Manage crisis communication and brand reputation.
• Coordinate with internal departments to maintain a consistent brand identity.
• Build professional networks with industry experts and potential clients.
• Collect customer feedback and share relevant insights with sales and product teams.
• Improve brand awareness through professional platforms and social media.
• Develop content for blogs, social media platforms and newsletters.

Qualifications and Experience

Applicants should have a bachelor’s degree in Business or Marketing from a recognised tertiary institution.

The company requires three to four years of experience, depending on the progression ladder.

Other desired qualifications and skills include:

• Experience in developing managed service offerings.
• Experience managing vendor partnerships, preferably in telecommunications or technology.
• Strong negotiation and contract-management skills.
• Excellent vendor relationship-management abilities.
• Strong analytical and strategic-thinking skills.
• Excellent communication and presentation abilities.
• Good understanding of B2B customer requirements.
• Project-management skills and the ability to handle multiple initiatives.
• Fluency in spoken and written English and Arabic.

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The supplied job information associates this vacancy with VAC9943. The application URL provided for this position should be checked against the vacancy ID before submission.

4. Support Staff, Retail Store – Phono Subsidiary

Closing date: December 31, 2026

Vacancy ID: VAC9942
Department: Business & Consumer Sales
Location: Kuwait City
Job Type: Full Time – Permanent

Ooredoo Kuwait is recruiting Support Staff for its retail stores under the Phono subsidiary. The position is focused on assisting customers, promoting the company’s telecommunications products and services, processing transactions and supporting daily store operations.

The selected candidates will help customers understand available products and services, address routine enquiries and contribute to customer satisfaction and sales targets.

Key Responsibilities

The successful candidate will be responsible for:

• Promoting and selling Ooredoo products and services.
• Meeting sales targets set by the management.
• Welcoming customers and identifying their requirements.
• Providing information and support regarding products and services.
• Handling customer enquiries and coordinating with other departments to resolve issues.
• Maintaining store inventory and ensuring adequate stock availability.
• Monitoring supplies, stationery, marketing materials and products.
• Supporting line activation and service-porting procedures.
• Following customer verification and Know Your Customer (KYC) requirements.
• Promoting Ooredoo’s digital platforms and encouraging customers to use online services.
• Offering additional products and services to existing customers.

Qualifications and Skills

Applicants should have a high school certificate, a qualification in Sales Support or equivalent relevant experience.

Candidates should also demonstrate:

• Strong customer-service orientation.
• Excellent communication and interpersonal skills.
• Good written and spoken English and Arabic.
• Ability to work in a customer-focused retail environment.
• Professional conduct and the ability to maintain confidentiality.

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5. Senior Specialist, Financial Forecasting

Closing date: January 1, 2027

Vacancy ID: VAC9940
Department: Finance
Location: Kuwait City
Job Type: Full Time – Permanent

Ooredoo Kuwait is seeking a qualified finance professional for the position of Senior Specialist – Financial Forecasting.

The selected candidate will support the preparation of the company’s short-term and long-term business plans, financial forecasts and budget reports. The role involves working closely with the Manager of Financial Reporting and Forecasting and coordinating with different divisions to consolidate financial projections.

Key Responsibilities

• Assist in preparing the company’s consolidated business plan.
• Collect business projections from different divisions.
• Compile and consolidate projected financial information.
• Support the preparation of budgets and related financial reports.
• Ensure that all necessary information is available for accurate financial planning.
• Assist in preparing business forecasts and income projections.
• Coordinate with various departments during periodic forecasting exercises.
• Identify opportunities to automate financial reports.
• Design suitable formats for collecting budget information from different divisions.
• Verify budget inputs and review financial projections.
• Consolidate the projected financial information of individual divisions and the company.
• Monitor developments in the telecommunications industry and assess their financial impact.
• Undertake other responsibilities assigned by the supervisor.

Qualifications and Experience

Applicants should have a bachelor’s degree in Finance or Accounting. Relevant telecommunications-industry finance certifications will be an advantage.

The required experience is five to six years, depending on the progression ladder.

Candidates should also have:

• Excellent written and spoken English.
• Good knowledge of MS Office applications.
• Knowledge of Oracle Financials.
• Basic understanding of telecommunications industry systems.
• Advanced Excel and PowerPoint skills.
• Strong analytical and computer skills.
• Problem-solving and decision-making abilities.
• Good planning and budgeting skills.
• Strong communication skills.
• Ability to work in a multicultural and multinational environment.

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6. Executive, Retail Store

Closing date: January 1, 2027

Vacancy ID: VAC9933
Department: Business & Consumer Sales
Location: Kuwait City
Job Type: Full Time – Permanent

Ooredoo Kuwait has announced an opportunity for the position of Executive – Retail Store. The role involves assisting customers at retail outlets, explaining telecommunications products and services, processing sales and payments, and providing customer support.

The successful candidate will help achieve store sales objectives while ensuring that customers receive professional service and appropriate assistance.

Key Responsibilities

• Attend to customers visiting Ooredoo retail stores.
• Provide information about the company’s products and services.
• Sell telecommunications products and services in line with company policies.
• Identify opportunities for upselling and cross-selling.
• Promote mobile, fixed-line and other available services and devices.
• Support customer acquisition and retention activities.
• Receive payments and issue receipts for products and outstanding accounts.
• Maintain accurate transaction records and customer documentation.
• Attend training programmes and remain updated on products and procedures.
• Understand customer requirements and provide suitable retention offers.
• Handle customer complaints and coordinate with relevant support departments.
• Follow up on unresolved customer issues.

Qualifications and Experience

Applicants should have a two-year diploma in Business or a related discipline, or a high school certificate with relevant work experience.

Additional skills include:

• Knowledge of MS Office.
• Strong customer-service orientation.
• Fluency in written and spoken English and Arabic.
• Good interpersonal and communication skills.
• Ability to handle customer enquiries professionally.
• Willingness to work in a busy retail environment.

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7. Support Staff, Call Center – Phono Subsidiary

Closing date: October 1, 2026 – verify availability

Vacancy ID: VAC9931
Department: Customer Care
Location: Kuwait City
Job Type: Full Time – Permanent

Ooredoo Kuwait has listed a Support Staff – Call Center vacancy under its Phono subsidiary. The position focuses on handling customer enquiries and providing support through different communication channels, including telephone, email, online chat and social media.

The selected candidate will assist customers with product information, service-related enquiries, complaints and requests while maintaining the company’s customer-service standards.

Key Responsibilities

• Handle customer enquiries through telephone, chat, email and social media.
• Respond to customer contacts promptly and professionally.
• Provide accurate information about Ooredoo products and services.
• Resolve customer requests within established procedures.
• Escalate complex enquiries to the appropriate departments.
• Maintain and update customer information in the relevant systems.
• Report recurring customer issues and product-related concerns.
• Stay informed about new products, services and promotional activities.
• Identify opportunities to recommend suitable products and services.
• Conduct outbound customer campaigns to collect feedback and assess satisfaction.
• Provide updates on complaints and trouble tickets.
• Support debt-collection activities where required.
• Respond to customer comments and enquiries through social media channels.
• Share relevant feedback with the Marketing Department.
• Perform other duties assigned by the supervisor.

Qualifications and Skills

Applicants should have a two-year diploma in Business or a related discipline.

Candidates should possess:

• Good telephone communication skills.
• Good spoken Arabic and English.
• Strong knowledge of company products, services and procedures.
• Ability to work effectively under pressure.
• Knowledge of MS Office.
• Computer literacy and familiarity with customer-service systems.
• Good customer-handling and problem-solving abilities.

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8. Senior Executive, Help Desk

Closing date: November 1, 2026 – verify availability

Vacancy ID: VAC9911
Department: Customer Care
Location: Kuwait City
Job Type: Full Time – Permanent

Ooredoo Kuwait is seeking applications for the position of Senior Executive – Help Desk under its FT subsidiary. The role involves providing technical assistance and resolving customer complaints and service-related problems escalated by customer-care teams, retail stores, sales teams and dealers.

The successful candidate will provide first-level technical support for business-to-consumer fixed-telecommunications customers and help resolve issues involving internet connections, Wi-Fi, DSL and GPON services.

Key Responsibilities

• Handle and resolve technical complaints across the company’s products and services.
• Respond to calls from the 121 hotline, retail stores and dealers.
• Assist customers referred to the face-to-face Help Desk.
• Visit customer premises when necessary to troubleshoot technical issues.
• Respond to customer complaints received through email and other channels.
• Handle trouble-ticket requests from the call centre, retail outlets and sales-support teams.
• Process customer bill payments and mobile credit top-ups where required.
• Record and escalate technical problems through customer-care systems.
• Investigate complaints using relevant internal systems and applications.
• Coordinate with Technology and other departments to resolve technical issues.
• Provide training on relevant systems to retail, customer-care and sales employees.
• Follow up on escalated trouble tickets with Technology, Finance, Marketing and Sales teams.
• Provide telephone support to fixed-service customers.
• Troubleshoot customer devices and provide step-by-step configuration guidance.

Qualifications and Experience

Applicants should have a diploma or bachelor’s degree in Computer Science, Engineering or a related field.

Fresh graduates may be considered according to the supplied qualification information, while the required experience section specifies two to three years depending on the progression ladder.

Preferred certifications include A+, MCSE and CCNA.

Other requirements include:

• Basic knowledge of networking, routing and switching.
• Experience with Wi-Fi configuration and troubleshooting.
• Proficiency in Arabic and English.
• Knowledge of customer-service practices and call-centre operations.
• Experience in DSL troubleshooting and configuration.
• Experience in GPON troubleshooting and configuration.
• Strong technical and customer-support abilities.

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Note: The supplied closing date is November 1, 2026. Candidates should confirm the current application status through the official portal.

9. Senior Engineer, Demand & Delivery Management

Listed closing date: January 31, 2026 – verify availability

Vacancy ID: VAC9801
Department: Technology
Location: Kuwait City
Job Type: Full Time – Permanent

Ooredoo Kuwait has also listed a senior-level technology opportunity for the position of Senior Engineer – Demand & Delivery Management.

The role involves understanding business requirements, translating them into technical specifications and developing end-to-end technology solutions. The selected candidate will act as a key point of contact between business units and Technology, supporting digital initiatives and ensuring that solutions are delivered within agreed timelines, budgets and quality standards.

The position also includes responsibilities related to solution architecture, vendor management, project delivery, system integration and telecommunications platforms.

Key Responsibilities

• Understand business requirements and conduct feasibility studies.
• Translate business needs into functional and technical requirements.
• Recommend suitable solutions based on cost, feasibility and delivery timelines.
• Coordinate with business units and technology stakeholders.
• Manage technical deliverables from feasibility assessment to implementation.
• Coordinate with Application and Development Management vendors.
• Prepare high-level and low-level solution designs.
• Develop cost estimates and implementation schedules.
• Manage vendor relationships and technical delivery pipelines.
• Coordinate product and service launches across Technology and Business teams.
• Monitor service-level agreements and key performance indicators.
• Establish acceptance criteria and conduct post-deployment checks.
• Ensure quality control and performance monitoring for delivered solutions.

Technical Expertise

The vacancy information highlights experience and knowledge in several technology areas, including:

• Siebel CRM architecture and implementation.
• Telecommunications Business Support Systems (BSS) and Operations Support Systems (OSS).
• CRM integration and telecommunications solutions.
• Oracle SOA Suite, Oracle Service Bus and middleware technologies.
• Web services, REST and SOAP integrations.
• Digital platforms, mobile applications and customer portals.
• Billing, charging and subscription-management systems.
• Product catalogues, order management and provisioning.
• Vendor management and end-to-end solution delivery.
• Agile and DevOps methodologies.
• System integration, testing and deployment.

Qualifications and Experience

Applicants should have a bachelor’s degree in Telecommunications, Computer Engineering, Electronics Engineering or a related discipline, with relevant professional registration where applicable. The degree should be approved by the Kuwait Society of Engineers where required for engineering applicants.

The supplied vacancy information also identifies the following certifications and technical qualifications as relevant:

• Oracle SOA certification.
• Training in DevOps tools and Agile methodologies.
• Siebel certification.
• TOGAF or another architecture certification.
• Experience with Siebel-to-cloud CRM migration.
• Exposure to Agile or SAFe methodologies.

Candidates should have strong technical and analytical skills, project-management abilities, negotiation and conflict-resolution skills, and excellent written and spoken English. Experience coordinating with marketing, commercial, business and technology teams is also important.

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How to Apply

Interested candidates can visit the official Ooredoo Kuwait careers portal and access the individual vacancy pages using the application links provided under each position. Applicants should review the job descriptions, qualifications and experience requirements carefully before submitting their applications.

The listed positions are full-time, permanent opportunities based in Kuwait City. Applicants are advised to check the official recruitment portal for the latest vacancy status, application deadlines and any additional requirements.

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